As a leading chauffeur company, since inception and throughout the crisis, the health and safety of our passengers and chauffeurs has been our number one priority. 

At the core of our policy is an adherence to Public Health England (PHE) guidelines – issued by the UK Government and updated regularly. 

As the UK gradually emerges from lockdown, we hope the safety steps outlined below along with the UK Government and PHE/NHS guidelines will give you the confidence and peace of mind to make those essential journeys with Citywide (London) Limited. 

We are taking all the necessary steps to inform all our chauffeurs to ensure that they follow and adhere to correct safety procedures, for both our passengers and themselves. We are following all the government recommendations for transport providers to control and prevent the spread of the COVID-19 virus. 

We will be evaluating our procedures daily and will change working practices accordingly. 

We have also developed an infectious diseases policy, to ensure continuity of service in the case of the further spread of COVID-19 or of any other infectious disease. 

Our Chauffeur Hygiene Procedure

If a chauffeur becomes aware that they have had contact with an infected individual, the chauffeur will immediately self-isolate and withdraw from service. We have advised our chauffeurs to be vigilant with personal and vehicle hygiene procedures, including monitoring their own health first. Once a chauffeur has dropped off a client, prior to cleaning the vehicle, the chauffeur will first wash his hands thoroughly. Having completed this procedure, he will then focus on the sanitisation of the vehicle. 

Our Vehicle Hygiene Procedure

We require that all vehicles be sanitised before, and after, every passenger journey. 

Prior to each new client entering the vehicle, the chauffeur will sanitise the seats, door handles and all surfaces where the previous passenger had contact. 

Once the car has been fully sanitised, the chauffeur will then wash his hands again. 

The vehicle will be given at least one all over general clean per working day. In addition to a touch point focused disinfectant clean before and after any journey. 

We recommend, subject to conditions, that windows are kept open. The latest thinking is that good ventilation may help reduce the risk of the transmission of the Coronavirus.

Air conditioning must be set to extract and not recirculate the air within the vehicle (where possible). 

Our Greeting Procedure

Upon arrival at your car, your chauffeur will offer you hand sanitiser and wipes. He will refrain from contact with you by way of shaking hands. A gentle nod, a warm hello will have to suffice for the meet and greet till we move past the virus. Whenever possible, will observe the 2 metre (6 feet) minimum social distance rule. 

We are no longer allowing customers to travel in the front passenger seat. Our apologies if that’s your favourite seat! Please sit behind the Chauffeur instead. 

Chauffeur-driven travel should be relatively safe during a pandemic, nevertheless, a car is an enclosed space. There have been no scientific studies, but experts recommend the safest place to sit is directly behind your chauffeur. 

We are asking passengers to follow UK Government and PHE/NHS guidelines and ensure they are not exhibiting symptoms associated with COVID-19 before they book with us. 

Magazines and newspapers

The World Health Organisation (WHO) warned that banknotes may develop into a public health risk as they change hands frequently, picking up bacteria and viruses along the way. Therefore, we will no longer be offering daily papers or magazines while the pandemic is ongoing, as these are items that we touch every day that may help in the spread of the coronavirus. 

We are taking a responsible approach towards minimising the risk of infection and trying to stop the spread of this virus and thank you for your support during these challenging times.